![]() In this instance, we may ask you for more time to see if we can fix the issue. There may be other exceptional circumstances beyond our control – for example, a missed or delayed Openreach appointment, the need to obtain street works permissions or severe weather which causes multiple faults across parts of the UK – which make us technically unable to resolve the speed problem. You will be told when this has happened and we will clearly explain why. If you repeatedly miss planned engineer appointments or fail to take reasonable steps as requested by us – meaning that we can’t help to diagnose or solve the problem – the guarantee will no longer apply, and you will be charged for your broadband as originally agreed and a missed appointment charge will be added to your bill. If you can’t attempt to diagnose or resolve the problem when you report it to us, for example if you are away from home or the affected premises when you report the problem, we may extend the deadline by a reasonable period. If you cancel a planned engineer visit, we may extend the deadline by a reasonable period so that we have time to work together and resolve the problem. Copia de seguridad en la nube de 75 GB ,4. Promesa de Protección frente a Virus 100 2. You must use our speed checker at so we can view the speed you are achieving and confirm whether you are achieving the minimum specified speed or not. Antivirus, software malicioso, ransomware y protección contra hackers. ![]() It does not apply to the advertised average or ‘up to’ speeds. ![]() The guarantee applies if you are not getting the minimum specified broadband speed in your order details. It does not apply to problems with the copper line supplying your home, or with your Wi-Fi connection from the router to your device (for example if you get good speed in one room and poor speed in another, it is likely to be down to the router signal, not the broadband speed). This guarantee only applies if the issue is due to problems with the broadband service we provide. This promise applies for the duration of your contract with Your Co-op Broadband. ![]() My Account Go to Account to download services. Norton 360 Deluxe Norton 360 Premium Norton 360 with LifeLock Select Norton 360 with LifeLock Ultimate Plus AntiVirus Norton AntiVirus Plus Norton Mobile Security for Android Norton Mobile Security for iOS Norton 360 for Gamers. Firefox es una marca comercial de Mozilla Foundation. The experts at Norton can help 24/7 support is English only. NortonLifeLock, el logotipo de NortonLifeLock, el logotipo de la marca de comprobación, Norton, LifeLock y el logotipo de LockMan son marcas comerciales o marcas comerciales registradas en los Estados Unidos y otros países por NortonLifeLock Inc. If you’re not completely satisfied after 30 days of reporting your problem, you can walk away, no questions asked. Get 24/7 personalized help to solve your computer and device issues with Norton Premium Services. If there’s any problem with speed and you’re not getting the speeds we’ve told you your line is capable of, we’ll do our best to resolve the issue. ![]()
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